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FAQ
よくあるご質問

Reservation

How to make reservation?

We do only accept reservation from Homepage, please check our service plans and make a reservation with "BOOK NOW" button.



Can I change the content of my reservation?

For kimono rental service: Change can be made until the day before the day you reserved For photo service: Change can be made until 3 days before the shooting day.



Can I cancel my reservation?

For kimono rental service: Cancellation can be made until the day before the day you reserved For photo service: Cancellation can be made until 3 days before the day you reserved



Will there be any penalty for cancellation?

For kimono rental service: Penalty fee will be charged only when the reservation canceled on the reserved day. (No show will be seen as cancellation on the reserved day) Penalty fee will be: 1. 3000JPY per person when the reserved plan is cancelled and the reserved plan is from "standard kimono plan"page. 2. Total amount of the price when the reserved plan is cancelled and the reserved plan from "ceremony kimono plan" page. For photo service: Penalty fee will be charged when the reservation was canceled within 3days before the reserved day. (No show will be seen as cancellation on the reserved day) Penalty fee will be total amount of the price.



Can I make a tentative reservation just for the day that may rain?

No tentative reservation is available at the moment.



Can I make reservation on the day?

Sorry, we don't accpet reservation on the day at the moment.



Kimono rental

Can I rent kimono on a bad weather day?

Yes, kimono rental on rainy and snowy day is available. We may not accept kimono rental on a typhoon or stormy day.



Do I need to bring anything?

There is no need to bring anything, but please bring as less luggage as you can.



Can I leave my luggage in the shop?

We do accpet 1 luggage storage for free from the costumer who use our service. If you have more than 1 luggage, extra fee will be charged.
from the 2nd Carry case, 500JPY+ tax/Carry case Luggage from the costumer who do not use our service need to pay 500JPY for every luggage he wants to store.



Payment

How do I pay?

Sorry we do only accept cash or Paypay.



When do I pay?

Please pay before you going out



Kimono

It's my first time to wear kimono, I dont understand the culture, is it disrespectful? Does it feel comfortable?

We do welcome every Japan lover to wear kimono and experience local life. There is nothing religious about kimono, it's just a outfit of the people in the past. There are rules about kimono which are like, don't put your hair down when wearing kimono or left part of the kimono alway go over the right part, it's all about how you look best when you wear a kimono, which is our job. We have experienced staff to help you put on kimono nicely and comfortablely. So please don't worry.



How long does it take to wear a kimono?

Dressing a kimono and also do a hair set takes around 30mins. But it doesnt include the time you choose kimono. ※Time can be longer during the busy season.
※We do not do hair set for men.



Do you accpet group as well?

Yes, we do accpet group costumers.



Do you accpet pregnent costumer?

Sorry we do not accpet pregnent costumers. And we are not responsible for any problem occured to the pregnent costumer if we are not informed about the pregnancy



What to do with my own cloth?

We will keep it in a bag for you.



Return

When should I return?

Please return before 6pm. Penalty will be charged when return later than 6pm.



Can I return on the next day?

Yes, it's possible to return on the next day. Next day return fee will be charged in this case, it will be 2000JPY/person. (neday return fee will be higher for some of the kimono plans, such as Furisode) Next day return should not be later than 12pm. Chargement will be double the rental fee when returning later than 12pm. Compensation will be needed for some of the kimonos such as Furisode or Homongi.



What if I broke the kimono? or made it dirty?

Cleaning fee or repairment fee will be charged for the damage or dirt to the kimono. "Kyolan package" (1000 JPY+tax) is available for the costomer who worried about making the kimono dirty. For some plans' kimono, deposit will be needed. Deposit will be returned when no DMG was founded on the kimono.
（※Cleaning fee or repairment fee will still be charged for cigaretee burn, lost, unrepairble dirt and damage）



What if I was late for 6pm?

Please return before 6pm. Extra fee will be charged when return later than 6pm. Extra fee will be 500 JPY per 30min per person



Can I return by delivery?

Sorry we stoped delivery return service at the moment.



Shop info

How do I get there?

You can take: 1.Randen railway, get off at Arashiyama station, and walk 1min. 2.JR, get off at Saga arashiyama station, get out from south gate, and walk 10mins. 3.Hankyu, get off at Arashiyama station, and walk 10mins. 4.Bus, get off at Sagatenryuji station, and walk 10mins.



When is the OFF day?

We do open either on the weekend and holiday, or on the weekday when we have reservation. So we don't really have a fixed OFF day.



Is there parking near the shop?

Sorry we do not have a parking space, but there are coin parking around the shop



Other

Lost property

We do only keep the lost property for 1 week. Lost property will be put away after 1 week