Question 1

How to make reservation?

Answer

We do only accept reservation from Homepage, please check our service plans and make a reservation with "BOOK NOW" button.

Question 2

Can I change the content of my reservation?

Answer

Change can be made until the day before the day you reserved

Question 3

Can I cancel my reservation?

Answer

Cancellation can be made until the day before the day you reserved

Question 4

Will there be any penalty for cancellation?

Answer

Penalty fee will be charged only when the reservation canceled on the reserved day.

Question 5

Can I make a tentative reservation just for the day that may rain?

Answer

No tentative reservation is available at the moment.

Question 6

Can I make reservation on the day?

Answer

Sorry, we don't accpet reservation on the day at the moment.

Question 7

Can I rent kimono on a bad weather day?

Answer

Yes, kimono rental on rainy and snowy day is available. We may not accept kimono rental on a typhoon or stormy day.

Question 8

Do I need to bring anything?

Answer

There is no need to bring anything, but please bring as less luggage as you can.

Question 9

Can I leave my luggage in the shop?

Answer

We do accpet 1 luggage storage for free from the costumer who use our service. If you have more than 1 luggage, extra fee will be charged.
from the 2nd Carry case, 500JPY+ tax/Carry case Luggage from the costumer who do not use our service need to pay 500JPY for every luggage he wants to store.

Question 10

How do I pay?

Answer

Sorry we do only accept cash or Paypay.

Question 11

When do I pay?

Answer

Please pay before you going out

Question 12

It's my first time to wear kimono, I dont understand the culture, is it disrespectful? Does it feel comfortable?

Answer

We do welcome every Japan lover to wear kimono and experience local life. There is nothing religious about kimono, it's just a outfit of the people in the past. There are rules about kimono which are like, don't put your hair down when wearing kimono or left part of the kimono alway go over the right part, it's all about how you look best when you wear a kimono, which is our job. We have experienced staff to help you put on kimono nicely and comfortablely. So please don't worry.

Question 13

How long does it take to wear a kimono?

Answer

Dressing a kimono and also do a hair set takes around 30mins. But it doesnt include the time you choose kimono. ※Time can be longer during the busy season.
※We do not do hair set for men.

Question 14

Do you accpet group as well?

Answer

Yes, we do accpet group costumers.

Question 15

Do you accpet pregnent costumer?

Answer

Sorry we do not accpet pregnent costumers. And we are not responsible for any problem occured to the pregnent costumer if we are not informed about the pregnancy

Question 16

What to do with my own cloth?

Answer

We will keep it in a bag for you.

Question 17

When should I return?

Answer

Please return before 6pm. Penalty will be charged when return later than 6pm.

Question 18

Can I return on the next day?

Answer

Yes, it's possible to return on the next day. Next day return fee will be charged in this case, it will be 2000JPY/person. (neday return fee will be higher for some of the kimono plans, such as Furisode) Next day return should not be later than 12pm. Chargement will be double the rental fee when returning later than 12pm. Compensation will be needed for some of the kimonos such as Furisode or Homongi.

Question 19

What if I broke the kimono? or made it dirty?

Answer

Cleaning fee or repairment fee will be charged for the damage or dirt to the kimono. "Kyolan package" (1000 JPY+tax) is available for the costomer who worried about making the kimono dirty. For some plans' kimono, deposit will be needed. Deposit will be returned when no DMG was founded on the kimono.
（※Cleaning fee or repairment fee will still be charged for cigaretee burn, lost, unrepairble dirt and damage）

Question 20

What if I was late for 6pm?

Answer

Please return before 6pm. Extra fee will be charged when return later than 6pm. Extra fee will be 500 JPY per 30min per person

Question 21

Can I return by delivery?

Answer

Sorry we stoped delivery return service at the moment.

Question 22

How do I get there?

Answer

You can take: 1.Randen railway, get off at Arashiyama station, and walk 1min. 2.JR, get off at Saga arashiyama station, get out from south gate, and walk 10mins. 3.Hankyu, get off at Arashiyama station, and walk 10mins. 4.Bus, get off at Sagatenryuji station, and walk 10mins.

Question 23

When is the OFF day?

Answer

We do open either on the weekend and holiday, or on the weekday when we have reservation. So we don't really have a fixed OFF day.

Question 24

Is there parking near the shop?

Answer

Sorry we do not have a parking space, but there are coin parking around the shop

Question 25

Lost property

Answer

We do only keep the lost property for 1 week. Lost property will be put away after 1 week

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